Frequently Asked Questions
Help with your order
Has my order been dispatched?
When will my order be delivered?
Orders can be delivered up until 5.30pm Mon-Fri for businesses, and up until 7.30pm for residential deliveries. Orders need to be received by 3.00pm to get a guaranteed next day delivery and timed service. Please bear in mind it will be delivered by a third party courier. You will receive an e-mail confirmation when goods are dispatched enabling you to track your order online.
Why are there missing items on my delivery?
Item shown on my delivery note as shipped
Item not shown on my delivery note as shipped
I want to return an item?
I did not order this item
I have received a damaged item
I no longer require an item
If you do not have the ability to return the item a collection can be arranged and the cost will be deducted from the refund. The only time additional payment will be requested is if the cost of carriage exceeds the cost of the item. This is only valid if the item is unused and in its original packaging.
Do the prices shown include VAT & Delivery?
All prices shown exclude VAT and delivery, VAT will be added at the prevailing rate when you checkout, you will get various options of delivery when you checkout.
How long are the prices shown on the website valid for?
All published prices are subject to change without notice, if a price is found to be incorrect when Centre Tank Services receive the official order it has the right to contact you with the discrepancy giving you the option to continue with the order or cancel.
Pay by Card
This is an instant process through Sagepay, so subject to stock availability you will receive your goods based on your chosen delivery option. Please be aware all next day orders need to be placed prior to 3.00pm for the service to be valid.
Pay by BACS/CHAPS
BACS – BACS payments usually take up to 3 working days, we will ship your order on your requested delivery on the day we receive payment, subject to receipt prior to 3.00pm. Subject to stock availability.
CHAPS – CHAPS is a same day payment, subject to us receiving the payment prior to 3.00pm we are able to ship your order on your requested next day delivery service. Subject to stock availability.
Pay with Paypal
Paypal is instant so subject to you having an account, and there is available stock, you will receive your goods based on your chosen delivery option. Please be aware all next day orders need to be placed prior to 3.00pm for the service to be valid.
Am I safe to enter my credit/Debit card details online?
When you pay by card you will make your payment through Sagepay who you will be directed to. They are a trusted source.
The product I ordered has failed
What is Centre Tank Services Liability if a product fails?
Firstly we are sorry this has happened but Centre Tank Services cannot cover any indirect or consequential damages the product may have caused. If deemed faulty after inspection we will only refund to a maximum, the cost of the product purchased.
Are my personal details I provide you secure?
If you place an order with us or setup an online account we will not disclose any personal information to any third party without your consent, except for the purpose of processing the order and arranging delivery.