Technical Support Portal

Your product advice centre

Visit our customer advice centre where you can access a range of handy technical support tools including video guides to product maintenance, installation and the fitting of spare parts, and downloadable resources

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Product Guides

Everything you need to know about our products

The technical nature of our products along with the wide range of models available to the user, often means that selecting the right equipment isn’t necessarily straightforward. Here you will find guides to our products to make this easier.

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The Oil Tank Pack

Read the essential oil heating guide

The Oil Tank Pack is an essential guide to all things oil heating and a must-read for everyone relying on oil for heating and hot water. This pack covers all aspects from how to inspect your tank, to what you need to do in the event of an oil spill!

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The impact of FAME in diesel

Advice to limit FAME related issues

To meet renewable energy targets, fuel suppliers are gradually being made to increase the amount of biodiesel in their fuel. But what does this mean for the industry and those using it? What problems may arise and how do we overcome them?

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AdBlue™ in diesel tank

The problem and solution

Accidentally putting AdBlue in your diesel tank can have costly consequences. This guide gives information on what you need to do should a driver miss-fill the vehicle and also provides a solution to prevent this from happening.

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Fuel Security Monitor

Fuel Theft Bulletins

The Fuel Security Monitor is dedicated to provide users of diesel and heating oil with regular fuel theft bulletins, which can be filtered by region. It is also the place to go for fuel security advice and tips on how you can prevent fuel theft!

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Unbranded Catalogue

Designed for you to use as your own catalogue

An electronic unbranded and unpriced version of the CTS Catalogue is available for you to use as your own. With none of our details on, this PDF is ideal for putting onto your website or downloading to send to your customer.

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Product Downloads

From instruction manuals to product datasheets

In our product download area, you can find any additional information from product instruction manuals, spare part list to product datasheets. All of the files can be download, printed and used for further reference.

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