Customer Satisfaction Survey Dear Customer, Centre Tank Services is always seeking the views and feedback of its valued customers. This information is central to the many business decisions taken, helping to ensure that we continue to meet the needs and expectations of our customer. Centre Tank Services is a name within our industry for delivering quality and vlaue across our range of products, through consistent improvement of the services that we provide. Our success is the continuing commitment to long term partnerships with our customers and a comprehensive customer care philosiphy. In order to maintain the drive for consistent improvement, we need your feedback. Please can you take a few moments to answer the brief survey below. Your feedback is vitally important to us and is much appreciated. We do value your views and assure you that all the information will be treated in the strictest confidence. Please select from the following boxes : Sales   1. Do we respond accurately and promptly to your requests/requirements ?   very satisfied satisfied average poor very poor 2. How satisfied are your with our advice and the interpretation of your requirements ?   very satisfied satisfied average poor very poor 3. How satisfied are you with the service of keeping you informed on the status of your order ?   very satisfied satisfied average poor very poor 4. Are the goods that you return to us dealt with in a timely manner ?   very satisfied satisfied average poor very poor 5. How satisfied are your with our technical service ?   very satisfied satisfied average poor very poor Warehouse   6. How satisfied are you with the standard of packaging ?   very satisfied satisfied average poor very poor 7. How accurate do the goods packed match that of the accompanying delivery note ?   very satisfied satisfied average poor very poor 8. How satisfied are you with our delivery service generally ?   very satisfied satisfied average poor very poor General   9. How do you rate the service given to your company ?   very satisfied satisfied average poor very poor 10. What products would you like to see Centre Tank Services supply in the future ?     Contact Name:           Position:              Company Name:   Phone:   E-mail:

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